This course equips learners in developing a personal understanding of the effects of stress, loss, trauma and grief on others, with emphasis on self-care and personal protection. Participants will be introduced to the Red Cross Look, Listen, Link, Live model - a resiliency-building approach to emotional, psychological, and social wellbeing that teaches participants how to support themselves and others to cope with the effects of various types of stress. The program broadens the focus of training from a crisis-centred approach to one of resiliency-building, which is more effective at improving outcomes for individuals and others in their care.