Service Delivery - Literacy Audit Checklist
The Literacy Audit Checklists will help you assess your organization’s service practices. Focusing on your organization’s literacy practices can improve your connection, engagement and retention of clients.
Did you know that not everyone has the skills to access the services they need?
Take a moment to think about your organization’s practices:
- How welcoming is your space for everyone?
- What unintended barriers might make it difficult for someone to access your services?
- In what ways have you addressed barriers to accessing your services?
This Literacy Audit Checklist is intended to be used with the Opening Doors: Literacy Audit Tool Kit.