Clear Verbal Communication - Literacy Audit Checklist
The Literacy Audit Checklists will help you assess your organization’s service practices. Focusing on your organization’s literacy practices can improve your connection, engagement and retention of clients.
Did you that know not everyone can follow and easily understand verbal communication?
Take a moment to think about your organization’s practices:
- In what ways are you intentional about providing clear messaging in your interactions with clients?
- In what ways do you allow time for clients to process information and ask questions?
This literacy audit checklist is intended to be used with the Opening Doors: Literacy Audit Tool Kit